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Personalised care as identified in the NHS Long Term Plan (2019) promotes the nurse to consider the ‘person’ as opposed to the ‘patient’ (NHS England, 2019; Nursing and Midwifery Council [NMC], 2018). In doing so, you will need to use appropriate communication skills and interpersonal skills to support and enable the person to make informed choices within their episodes of care. This assessment will centre around a person’s story of an episode of care (services provided to a patient within a specific period across a continuum of care in an integrated system). You will need to choose one story/experience and address the assessment criteria set out under ‘Assessment Criteria’.